Seva FAQ – Your Questions Answered
Seva FAQ – Your Questions Answered
Sea Moss
Q: What is Caribbean Sea Moss and how is it different from Irish Moss?
Caribbean Sea Moss is a nutrient-dense red algae (Eucheuma or Kappaphycus species) wild-harvested from warm Caribbean waters. Unlike Irish Moss (Chondrus crispus), which grows in cold climates, our Seamoss is sun-dried, naturally mineral-rich, and never bleached.
Q: How do I make Seamoss gel at home?
It’s easy! Just Rinse, soak, and blend. Our full Seamoss Gel Recipe Guide shows you exactly how.
Q: How long does your Sea Moss stay good for?
Our Sea Moss arrives raw, sun-dried, and covered in natural sea salt, which helps preserve its freshness. As long as it’s stored in a cool, dry place away from moisture, it can last several months or longer.
Truthfully? We’ve never seen Sea Moss go bad—it gets used up too quickly! Just be sure to keep it sealed and dry, and you’ll be good to go.
→ Learn how to store and prepare Seamoss on our blog
Q: Is your Sea Moss safe during pregnancy or breastfeeding?
Yes—when taken in moderation, Sea Moss is rich in iodine, iron, and other minerals that support hormonal balance and energy. Always consult with your healthcare provider.
→ Sea Moss Benefits for Pregnancy & Postpartum
Cacao
Q: What is ceremonial cacao and how is it different from cocoa powder?
Our ceremonial-grade cacao is made from whole fermented cacao beans, stone-ground and minimally processed. Unlike cocoa powder, it’s not stripped of its natural fats or nutrients.
→ Cacao vs. Cocoa – Know the Difference
Q: How do I prepare ceremonial cacao?
Simply chop or blend your cacao with hot water, plant milk, and optional spices. No additives—just intention.
→ How to Make Ceremonial Cacao
Q: Where is your cacao sourced?
We source our cacao directly from indigenous farmers in the Caribbean of Costa Rica. It’s grown with reverence and respect, then sun-dried and hand-prepared here in the mountains of Costa Rica.
→ Meet Our Cacao & the Farmers
Herbs & Ethical Sourcing
Q: Where do your herbs come from?
All of our herbs—including Cocolmeca, Cat’s Claw, Sarsaparilla, and King Urtica—are wild harvested by us here on the farm or by local families and farming cooperatives in the Caribbean of Costa Rica.
Q: Are your herbs ethically sourced?
Yes. Our work is rooted in Seva—selfless service. We honor indigenous knowledge, pay fair wages, and protect the land. Our products are harvested sustainably and with spiritual integrity.
Q: How do I prepare your healing herbs?
Each herb is unique. Some are brewed as tea, others soaked or simmered. Instructions are included on our website.
→ Check out our Herbal Preparation Blog
Ordering & Shipping
Q: I have specific questions about shipping, how do I contact you?
If you have questions about your privacy or shipping process, feel free to contact us on our contact page linked here.
Q: Why do you require my phone number at Checkout?
We require a valid phone number to ensure that your package is delivered accurately and that you received real-time shipping updates from the carrier.
Your phone number is only used for shipping purposes.
We respect your privacy and will never use your phone number for marketing, promotional messages, or third-party communications.
To be clear, we just require it because the post office tells us they require it for some orders.
Q: Where do you ship?
We ship semi -internationally from the United States right now. Orders typically arrive in 7–14 days, depending on your location.
Q: Do you ship internationally?
Yes! We happily ship Seva cacao, sea moss, and healing herbs worldwide.
If you’re outside the United States and would like to place an order, feel free to contact us directly to confirm shipping availability to your country.
Due to recent changes in trade agreements between the United States and the world. We have discontinued shipping to certain countries until taxes, tariffs and fees are reduced. If you would like to know if we can ship to you just send us an email. →Contact Us at Seva
Q: Are international orders subject to taxes, duties, or fees?
Yes. International orders may be subject to import taxes, duties, VAT, and courier surcharges depending on your country’s regulations.
These fees are set by your country’s customs department and are separate from your order total.
Customers are responsible for paying any applicable customs charges upon delivery.
Please note that we are unable to predict or control these costs.
Q: How can I find out if there are taxes or duties for my order?
We recommend contacting your country’s customs office or checking their website for information on importing food supplements, cacao, and herbal products.
You can also email us, and we’ll do our best to help guide you!
Q: What does it mean if I "preorder" a product?
Preorder means we don't have the product in stock in our main distribution center at that moment. But it means we will soon. Many of our items are small batch and sell quickly. We specify a time frame of when to expect your product to be shipped. Please be patient if you preorder items.
Q: How is my order packaged?
Minimally. We want to protect the environment just like you. We do our best to use eco-conscious, plastic-free packaging whenever possible, including compostable bags and recyclable packages.